Head, IT Operations & Service Management Job at Stanbic IBTC Bank Plc
Stanbic
IBTC Bank is a firm believer in technical innovation, to help us
guarantee exceptional client service and leading edge financial
solutions. Our growing global success reflects our commitment to the
latest solutions, the best people, and a uniquely flexible and vibrant
working culture.
Job Title: Head, IT Operations & Service Management
Job ID: 9914
Location: Lagos
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To help drive our success into the future, we are looking for an
experienced individual to join our dedicated team at our offices.
Job Title: Head, IT Operations & Service Management
Job ID: 9914
Location: Lagos
Division Group: IT
Employment Type: Full Time - Permanent
Role Summary:
- Ensure all IT services are measured and managed to achieve agreed targets
- Manage the SLA between IT and Business
- Provide leadership to Service Management & Test Management Teams
Responsibilities:
- Ensures adherence to defined IT policies
- Conduct and coordinate the yearly review of Business to IT SLA
- Manage the established Incident, Problem & Change mgmnt processes & document them
- Develop adequate MIS reporting from service desk database
- Ensure that all the Banks IT services are performing at agreed SLA
- Develop a proactive approach to IT support
- Ensure strict compliance to IT ‘s Incident, Problem and Change management processes
- Conduct regular customer service feedback survey
- Identifying operational problems, solving them and/or coordinating the resolutions of problems
- Develop a good relationship with Business Heads to ensure their expectations of IT are meet
- Provide timely reports and feedback to management (formal and documented) on monthly basis
- Drive the automation of IT service monitoring and reporting
- Provide Test Management capabilities for BAU & project-related system implementations
- Influence overall technology, driving system quality, and promoting practices to improve productivity and enable quality
- Any other duties as may be assigned by Department Head.
Method of Application:
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