Consumer Care Line Job at Unilever Nigeria Plc
Job Title: Consumer Care Line
Reference No: 00273985
Salary(per annum): 500K - 1M
Location: Oregun Lagos
Job Description
- Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
- Downloading consumer/customer via toll free line (received after office hrs)
- Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
- Summing up feedback monthly for circulation
- Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
- Visiting complainants as applicable to retrieve samples
- Participating in complaints resolution
- Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
- Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Requirements
- Mininmum OND in any relevant field
Application Deadline: 21st November, 2012
Method of Application
Interested candidates should: click here to apply online
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