IT Service Management Analyst Job at Stanbic IBTC Bank

Stanbic IBTC Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.


Stanbic IBTC Bank is recruiting to fill the following job position:

Job Title: IT Service Management Analyst

Job ID: 10084

Job Purpose

• Supporting  team track (in country) and remedy solution for internal customer support group and the business
• Real time monitoring and communication on critical bank’s services using ITM
• After hours resource management for IT
• Management of personal and departmental shared  folder
• Ensures adherence to defined IT polices
• Monitoring and communication of service availability
• Manage  the established change management  process
• Develop adequate MS reporting from service desk and team track database
• Coordination of DR exercise at mid-year interval
• Ensure strict compliance to IT ‘s change management
• Any other duties as may be assigned by Department Head & Team Leader

Method of Application
Interested candidates should: click here to apply online

Application Deadline: 15th November, 2012

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