Head of operations at Hamilton lloyd and associates

• Involvement in the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
• Oversight of the functional arms of the business- Marketing/Sales, Administration, Finance, Human Resources, and Services.
• Lead role in the design and standardization of organizational procedures and processes as preparatory to ISO certification.
• Ensuring the general reduction of the cost of operations.
• Eliminating or minimizing customer complaints
• Ensure that projects are managed within the allocated budgets and resources of the organization.
• Oversee preparation of annual budget, regular variance statements and annual audit.
• Plan, direct and coordinate various aspects of the day to day activities of the organization.
• Responsible for ensuring that the administrative services of the company are completed and addressed in a timely fashion.
• Implement the company’s policies and procedures and must also ensure that his managers and supervisors implement and support the policies with their crews.
• Set goals for departments or divisions based on the company’s strategic plans
• Write reports on business operations for management review
• Ensure compliance to regulatory concerns.
• Reach firm revenue targets, produce accurate sales forecasts and set performance goals for subordinates.
• Perform other duties as directed.

• A Bachelor’s degree from an accredited institution. An MBA will be an added advantage
• A minimum of eight (5) years of experience in sales, business management, planning and financial oversight.
• A minimum of two (2) years of experience in senior management.
• Demonstrated ability to work in a proactively diverse organization.
• Excellent, proven interpersonal, verbal and written communications skills.
• Proven ability to cope with conflict, stress and crisis situations.
• Ability to work well with all levels of management, executive leadership and support staff
• Possess strong leadership skills
• Must demonstrate passion and enthusiasm in discharge of duties.
• Must possess strong decision making and problem solving skills
• Must possess superior training and delegation abilities.
• Must be conscious and capable of offering pragmatic solutions to complex issues.
• Highly developed ability to build a relationship amongst staff based on trust, mutual respect, and open communication. Working relationships should be harmonious and focused on achieving common objectives.
• Must display a strong work ethic, integrity and total honesty.