Manager(Prepaid Services) at Etisalat

Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Manager - Prepaid Services

Location: Lagos
      
Job Responsibilities        

• Develop inputs for Etisalat Nigeria s prepaid services roadmap in line with approved business strategy
• Develop propositions/ business cases for prepaid packages, propose modifications to enhance existing offerings and proffer recommendations to the Head-
• Liaise with the IT team for solution/ platform selection and deployment of relevant technology for prepaid product roll-out
• Manage, monitor and evaluate on-going performance and quality of all prepaid products and services in line with pre-defined service levels and KPIs
• Liaise with the Pricing & Tariffs team to agree and manage prepaid tariffs
• Facilitate new product training and co-ordinate with relevant client facing functions, e.g Customer Care, Sales and Regional personnel, to ensure staff are fully trained on all prepaid products and services
• Assist in implementing the unit's work programmes and plans in line with agreed upon procedures and guidelines
• Assist in planning and managing the human and material resources of the unit to optimize performance, boost morale and enhance productivity
• Manage inter-functional relations to ensure synergy across departments and divisions
• Provide leadership and guidance to team members and manage subordinates  performance towards the achievement of overall team objectives

• First degree in a numerate discipline
• Postgraduate/ professional qualifications and/ or certifications will be an added advantage

• Between six (6) and eight (8) directly relevant post-NYSC work experience, with at least most recent three (3) years in a supervisory role