Customer Experience Representatives at Konga.com
Konga.com is recruiting to fill the below position of:
Job Title: Customer Experience Representatives
Job Summary;
- Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Searches company records to fulfill customer requirements
- Traces status of orders.
- Resolves customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Writes up order, mails catalog, samples, and similar data to customer, as required.
- Responds to customers’ requests via telephone or mail, using available resources.
- Contacts customers to ascertain data omitted on orders.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received,
- One (1) year experience.
- Knowledge and ability to speak English and grammar.
- Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
- Ability to compose correspondence.
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