Customer Service Supervisor Internal at APM Terminals(Lagos)

APM Terminals, the results you deliver matter. We will give you lots of responsibility right from the start and plenty of opportunities to achieve your full potential. For all of our employees, we offer fair, competitive compensation and rewards which include continuous development opportunities. Since our talented employees are the foundation of our company culture and our success, we reward performance in a way that promotes continued achievement.

APM Terminals is recruiting to fill the below position of:

Job Title: Customer Service Supervisor Internal
Ref.: AT-017505

Location: Lagos   

We Offer

• Value and team-based leadership.
• An open and engaging working environment.
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.
• Competitive compensation packages

Key Responsibilities

• Supervises and coordinates the activities of staff engaged in customer service activities.
• Monitors and tracks the scanning & physical examination operation to ensure service failures are quickly resolved.
• Responsible for administrative activities such as preparation of daily scanning list, EX SHIP and REEFER ON DISCHARGE scanning list to COTECNA.
• Receives, follow up and responds to complaints from customers on the terminal’s landside operations.
• Provides complete and accurate daily report to management on the scanning and physical examination operation.
• Ensures adequate staffing for the daily container inventory & tracking operation.
• Observes and evaluates workers performance directed at developing a competent & motivated team which provides outstanding customer service.
• Responsible for the safe and efficient operations of the daily container inventory & tracking operation.
• Liaise with trucking community with respect to truckers’ registration process and new automated gate process.
• Supervise the daily registration of truckers and drivers.
• Provides cover for the rotating gate supervisors.
• Performs any other related activities, as designated by the Gate Manager.

Job Requirements;

• HND / BSc.
• Minimum of 3 years experience in a port environment or in related field.
• Requires good verbal and written communications skills in English
• Strong personal drive and commitment to continuous improvement
• Good presentation skills.
• Effective negotiation and conflict resolution skills.
• Service Orientation.
• Social perceptiveness.
• Compile statistics.
• Correspondence skills.
• Phone Etiquette.
• Time Management

Method of Application; Interested and qualified candidates should Click here to apply online

Note: When the page opens, at the Country drop down, select Africa-Nigeria, then click Customer Service Supervisor Internal

Application Deadline; 5th March, 2013