Latest Jobs Opening at Etisalat Nigeria

1.) Specialist - Processes & Policies

• Liaise with the Program Management Office to ensure delivery of seemless sales operations process, process KPI to the sales channel 
• Participate in activities required to establish new business processes, and facilitates the application of new technologies to existing business process processes 
• Makes recommendations surrounding improving processes, efficiency and practices 
• Communicates changes and may provide training to impacted business units 
• Provides technical expertise on available technologies and processes to improve quality customer satisfaction and cost performance 
• Represent sale channel internally and coordinates with other positions within the team to implement sales systems, complete sales projects and address ongoing service need 
• Undertake strategic subscriber acquisition sales project monitor, optimize and report performance within Channel 
• Create a repeatable sales process to train sales team on new products and procedures 
• Provide reports on ongoing sales projects and activities 
• Perform any duties as assigned by the Manager, Systems and Processes

• Demonstrate computer skills using MS Outlook, Word, Excel, PowerPoint and Visio 
• Strong customer service skills; demonstrate follow through Detail-oriented; methodical 
• Demonstrate project coordination skills 
• Good analytical skills in gathering requirements and understanding big picture needs and objectives
• Prior experience in developing and writing specifications and proposals is preferred 
• Minimum of two (2) years relevant work experience

2.) Specialist - Sales Systems Support

• Liaise with Engineering, IT, Sales, Marketing and Customer Care teams to ensure delivery of seamless sales operations support to the sales channels. 
• Implement approved improvement initiatives to ensure enhanced performance of the team. 
• Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices. 
• Ensure that all sales channels have all required IT applications and systems. 
• Attend team meetings as required. 
• Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Sales Projects, Systems & Processes. 
• Perform any other duties as assigned by the Manager-Sales Projects, Systems & Processes.