New Jobs Opening at Stanbic IBTC Plc

1.) eChannel Application Support Officer

• E-Channel Applications Support
• 1. Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems 
• 2. Channels Integration and Postilion Application implementation and Support 
• 3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.
• 4. Finacle Internet Banking, Mobile Banking and USSD support
• 5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
• 6. Timely resolution of e-Channel applications incidents raised within the agreed SLA 
• 7. Investigate of system anomaly and proffer a solution
• 8. E-Channel applications testing 
• 9. Upgrade deployment / implementation
• 10. Support banking application projects relating to eChannels
• 11. Monitor and ensure 24-hour availability of e-channel applications
• 12. Configure, install custom-developed e-channel applications

• • Percentage uptime of application systems and software
• • Number of user-reported application-related issues resolved
• • IT Audit rating by Internal Audit, Routine Control, and external audit
• • No service impact as a result of application issue
• • Reduced number of incidents
• • Successful implementation of applications 
• • Successful implementation of changes 
• • Meet deadlines on task assigned
• • Ensure that service disruptions due to system downtime are minimized

2.) Mobile and Internet Banking Support Officer

• • Managing Mobile Money and Internet Banking Platforms for optimum performance
• • Provide 2nd level support for bank branches on Internet and Mobile Banking applications 
• • Proactive designing of solutions to enhance the delivery of services on the two channels
• • Generation of useful reports from the platform for reporting and troubleshooting.
• • Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
• • Working smoothly with other unit members to resolve issues.
• • Ensuring that budgets are adhered to and SLAs and OLAs are met;
• • Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
• • Liaising extensively with external or internal clients on usage and configurations of functionalities, 
• • Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
• • Identifying options for potential solutions and assessing them for both technical and business suitability;
• • Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.
• • Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction;