Philips Consulting Recruits Head Support Services
Our client, one of the leading providers of Information Technology Solutions in Banking and Enterprise Software, Computer Environment Services, ATM`s and related Power Systems; with offices in Lagos – Nigeria and West Africa is seeking professionals to fill the following positions:
JOB TITLE: Head Support Services
LOCATION: Lagos
LOCATION: Lagos
JOB DESCRIPTION:
- Schedule and supervise the activities of the Field Support Engineers and Technicians
- Entrench effective policies and procedures that ensure Database/History documentation of all fault calls and resolution are logged in
- Support Technicians and manage profitability of services through proper expense management and tracking
- Ensure good working relationship with team members and other unit coordinator.
- Ensure resolution time to faults and support benchmark and standard are maintained
- Maintain close liaison with customers and attend meetings with or without implementation team with a view to providing good services
- Administer and service maintenance contracts by ensuring that new service contracts are signed and existing contracts are renewed timely
- Provides commentary on financial results and implications of operational processes and advises on corrective action to be taken
QUALIFICATION, SKILLS AND REQUIREMENT:
- A degree in any relevant field is required
- A minimum of 7 years relevant experience is required
- Experience in Designing/Implementing Large Data Centre’s is required
- Should be familiar with redundant UPS Architecture and M&E Contracting
- Should be able to work with HPAC Installations and AUTOCAD
- Prior role at Management level will be an added advantage.
- Must be ready to manage large operations spanning Nigeria and to offer Technical Support
Subscribe to:
Post Comments
(
Atom
)
No comments :
Post a Comment