IBM Recruits Senior IT Specialist
IBM is seeking qualified candidate to fill the position of Senior IT Specialist
JOB TITLE: SENIOR IT SPECIALIST
JOB ID: GTS-0475148
JOB TITLE: SENIOR IT SPECIALIST
JOB ID: GTS-0475148
JOB DESCRIPTION
This role specializes in performing problem determination and problem source identification in software
environments. Responsibilities include: – problem analysis, evaluation, recreation, and resolution of customer reported problems – the use of relevant problem management systems to search for known problems and to create new entries/update existing entries – advice and guidance to customers regarding the use of software – the use of IBM technical resources and tools to answer customer questions and respond to customers requirements Software environments include operating systems, programming languages, database management systems, packages, development tools- Position Based In Central Africa Nigeria
REQUIRED
- High School Diploma/GED
- At least 3 years experience in Customer Relationship and Support
- At least 3 years experience in Communication and Interpersonal skills
- At least 3 years experience in AIX System and Support
- ENGLISH: Fluent
PREFERRED
- Bachelor’s Degree
- At least 5 years experience in Customer Relationship and Support
- At least 5 years experience in Communication and Interpersonal skills
- At least 5 years experience in AIX System and Support
- Certified in Information Technology.
ADDITIONAL INFORMATION
- Must have good listening skills.
- Must be able to work well with people at all levels of the organization.
- Must be able to consistently demonstrate tact, courtesy, reliability, and maturity while carrying out assigned duties.
- Must be able to understand and carry out complex oral and written instructions.
- Must be able to work in a team environment.
- Responsible and accountable for all actions.Position Based In NIGERIA
- Good organizational and time management skills.
- Perform well under stress and be able to cope with short/tight deadlines.
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