RS Hunter Limited Recruits IT Support Analyst
RS Hunter Limited is recruiting suitable and qualified candidate to fill the job position below:
Job Title: IT Support Analyst
Industry: Aviation
Location: Lagos
Role Purpose:
- To provide on-site and telephonic software and hardware support for the company’s sites and offices in Nigeria.
- To work closely with the company’s IT in the UK to ensure that local IT processes are consistent with HO policy.
Key Responsibilities:
- Validate/filter requests for change, reject & reroute incorrect requests
- Raise IT requests for New Starters, Internal Transfers and Leavers
- Cascade relevant IT communications (Verb/SDD) to local users
- Act as a medium between assigned department(s) and IT
- Keep staff abreast of IT Service Developments, IT Processes and forthcoming activities Managing Static TA numbers on both systems
- Onsite coordinator of IT outages and supplier visits
- Ensure downtime is minimised by understanding the Reservations Systems and being able to troubleshoot system issues
- Managing Static TA numbers on both systems
- Work with HO IT to provide on-site support for all Citrix applications e.g.: Randi, Aires scanner, Outlook, Shares, Babel, Essbase, Vital, Word, Excel, PowerPoint, AS400, Avenue, Agent Impact
- Backup all data on Windows 2000 servers This includes each users e-mail, personal data and all shared folders
- Changing both Novell and NT tapes on a daily basis
- Assisting restoring any data that has been lost or corrupted
- Using the Arcserve software package to achieve this
- Work closely with the IT Purchasing Team
- Ensure spend is justified
- Sourcing quotes for new equipment and repair of faulty equipment
- Sourcing and facilitation of new equipments when needed
- Sourcing and facilitation of parts to repair equipment
- Manage some local IT contracts (Mobile phones, BlackBerry’s)
- Fault finding and fixing (in conjunction with IT) any HARDWARE or SOFTWARE issues
- Reloading a full image when operating system is faulty
- Reading patching schedules
- Patching of data lines on the patch panel
- Moving phone extensions
- Updating patching schedules
- Assigning access to the building by configuring access cards
- Full understanding of how UPS and Generator systems work
- Bypassing the system and forcing a manual start
- Maintaining local UPS support contract and relationship
- Ensuring that the Communications Room is cleaned regularly and remains tidy
Skills:
- Ability to communicate well at all levels
- Excellent Excel and Word skills
- Knowledge of Microsoft Active Directory and Exchange / Outlook
- Knowledge of Citrix
- Basic Telecoms knowledge
Qualifications & Experience (min level of requirement)
- 4-5 years experience in the IT industry
- A+ Certification
- Good understanding of LAN and WAN networking
- MCSE Certification
- Previous experience as a Outlook/Notes administrator
- Knowledge of the Shares system (not essential)
- Knowledge of ITIL processes (qualification preferable but not essential)
- Knowledge of Airline Common Use Terminals (beneficial)
Additional key requirements of role:
- Adaptable to change
- Ability to work well under pressure
- Flexible with working hours - may be required to work out of hours
Method of Application
Interested candidates should send CV and Application to: vacancy@rs-hunter.com using Job Title as Subject of the email.
Application Deadline: September 1, 2012.
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