Huawei Technologies Current Jobs Opening (7 Positions)
1.) CCOD , Contact Centre
Requirement
- University Degree holder
- More than 3 years experience on resource and workforce management In contact center environment
- Previous management experience in large-sized outsource and multi-lingual contact center operations is an added advantage
- Must have experience in work force planning involving forecasting and scheduling. Knowledge n operating work force tool
- Excellent written and spoken English.
Responsibilities
- Perform quality assurance duties to facilitate all aspects of contract center operations achieve and exceed all KPI/SLA and customer satisfaction project
- Perform process improvement duties in contract center operations to continuously improve work processes, policies and procedures.
- Implement continuous improvement mechanism such as COPC, Six-sigma. etc.
- Plan and foresee potential business and operational risks, initiate plans and actions to protect company interests
- Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis.
Work location: Nigeria/Ghana
Contact Email: Contact@huawei.com
Contact Email: Contact@huawei.com
2.) MIS SPECIALIST, Contact Centre, West Africa
Requirements
- University Degree holder
- More than 3 years management experience in contact center, CRM or service industries
- Must demonstrate good management knowledge and experience on contact center and CRM operations
- Previous management experience in managing outsource and multi-language contact center operations an advantage.
- Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service
- Must have good capability in problem-Solving; respond quickly and effectively to complex service and business issues
Responsibility
- Track and report contact order operations to monitor achievement of all targets jointly set with the company client e.g. SLA’s Customer Satisfaction Measures, Operating Expenses, Cost and Quality
- Track and report day-to-day contact center operations to ensure in line with clients contracted standards and budget but targeting to exceed clients’ service expectation through excellent performance and regular action based communication whilst seeking operational cost saving
- Track and report performance of sale revenues, customer loyalty and retention initiatives
- Track and record performance of operating expense against targets after implementation of sustainable re-engineering initiatives
- Measure and monitor closely contact center operations KPls and seek improvements against world benchmarks.
- Track and report CSI, goals and policies effectiveness.
- Prepare and analyze MIS reports for management review and decisions.
Work location: Nigeria/Ghana
Contact Email: Specialist@huawei.com
Contact Email: Specialist@huawei.com
3.) HR SPECIALIST
Requirements
- University Degree holder.
- More than 3 years HR management experience in large organization.
- Demonstrate good experience and knowledge in HR management in contact center environment
- Previous experiences in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
- Excellent written and spoken English
Responsibilities
- Recruit administration and operation staff in line with business needs. (Cost, Quality and Time).
- Maintain a skill and performance Database collaborate with relevant senior managers on staff career development and training plans
- Implement performance-linked remuneration and benefits in line with requirement for operating cost-effective and competitive outsource contract center business
- Maintain an effective HR manual as well as HR & performance related records.
- Implement effective and efficient salary/benefits/leave administration as well as the payroll process and system
- Prepare HR reports to management review and decisions
Work location: Nigeria/Ghana
Contact Email: hrspecialist@huawei.com
Contact Email: hrspecialist@huawei.com
4.) HR & ADMIN MANAGER
Requirement
- University Degree holder
- More than 5 years HR management experience in large organization
- Demonstrate good experience and knowledge on HR management in contact center environment.
- Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage, Excellent written and spoken English.
Responsibility
- Establish and manage a HR team consisting of Recruitment and staff relations.
- Recruitment management, administration and operation staff in line with the business needs (Cost. Quality and Time)
- Develop and maintain a skill and performance data base and collaborate with relevant senior managers on staff career development and training plans
- Formulate performance-linked remuneration and benefits in line with requirements from operating cost-effective and competitive outsource
- Compile and maintain an effective HR manual as well as HR & performance related records
- Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and systems
- Ensure HR policies and practices are in compliance with legal requirements and internal governance.
- Adapt regional & International operating processes, best practices and customer requirements to identify, plan and Implement HR Improvement plans to achieve long term benefit for the company · Prepare HR reports for management review and decisions.
Contact Email: recruitment@huawei.com
Work location: Nigeria/Ghana
Work location: Nigeria/Ghana
5.) QUALITY ASSURANCE SPECIALIST, Contact Centre
Requirements
- University Degree holder
- More than 3 years experience in Contact Center Quality Assurance and Process improvement
- Must demonstrate good knowledge and experience In Quality Management and Process Improvement in contact center operations.
- Previous management experience in managing large sized outsource and multi-language contact center operations an added advantage
- COPC certified and Six-Sigma Black Belt Achiever an advantage
- Excellent written and spoken English
Responsibilities
- Perform quality assurance duties to facilitate all aspects of contact center operations achieve and exceed all KPI/SLA and customer satisfaction targets
- Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures
- Plan and foresee potential business and operational risk, initiate plans actions to protect company interests
- Implement continuous improvement mechanism such as COPC, Six-Sigma ……etc.
- Prepare and analyse internal and external quality assurance and process improvement reports for management review and analysis
Work Location: Nigeria/Ghana
Contact Email: quality@huawei.com
Contact Email: quality@huawei.com
6.) SITE DIRECTOR, Contact Centre, West Africa
Requirements
- University Degree holder
- More than 5 years Senior Management experience in contact center, CRM or service industries a MUST
- Must demonstrate strong management knowledge and experience on contact center and CRM operations
- Must demonstrate experience in managing large scale contact center of more than 500 seats. Previous management experience in managing outsource and multi-language contact center operations an advantage
- Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service
- Must have good capability in problem solving, respond quickly and effectively to computer service and business issues
- Excellent written and spoken English, French is an advantage
Responsibilities
- Lead and manage contact server operation to achieve all target jointly set with company client e.g. SLA’s, Customer Satisfaction Measures, Operating Expenses, cost and Quality
- Manage day to day contact center operation in line with clients contracted standards and budget for targeting to exceed clients’ service expectations through excellent performance and regular action based communication whilst seeking operational cost savings
- Drive cross sale revenue, customer loyalty and retention initiatives
- Adapt regional & international operating processes, best practices and customer requirement to identify, plan and implement improvement plans to achieve long time benefit for the company.
- Measure and Monitor closely contact center operations KPLS and seek improvement against world benchmarks
- Ensure that CSI vision, goals and policies are clearly communicated and embraced by all employees and shared with client leadership
- Ensure high but cost-effective staff morale and team spirit balancing good staff empathy, communication with pay & benefit, chum, recruitment time/costs, skills and training
- Ensure staff being sufficiently trained and functioning in accordance with assigned responsibilities. Ensures employees are treated with professionalism and given guidance and opportunity to succeed within the company according to their capabilities
Work Location: Nigeria/Ghana
Contact Email: Seniormanager@huawei.com
Contact Email: Seniormanager@huawei.com
7.) DIRECTOR HUMAN RESOURCES, West Africa
Requirements
- University Degree holder in Human Resources
- More than 10 years Senior HR management and training experience
- Proficiency in an employment-related laws and regulation in West Africa Region
- Self-motivated, decisive and result oriented
- Strong analytical ability and good business sense
- Must demonstrate good knowledge and experience on managing business partner effectively
Responsibilities
- Formulate innovative and cost effective recruitment or fulltime, temporary and part time staff for the company in line with business need
- Manage human resource business partner(s) on the supply of qualified resources for contact center operation
- Ensure HR policies and practices are in compliance with local legal requirements, corporate governance, rules & regulation
- Formulate and implement training plans covering induction, customer service, telemarketing, coaching management etc.
- Develop, maintain and manage performance-linked remuneration and benefit system in line with cost-effective and competitive outsource call center business operators
- Develop, manage and implement an effective payroll system
Work/Location: Nigeria/Ghana
Contact: recruitment@huawei.com
Method of Application
All applications must be sent via email to the outlined email address. Applicants should specify
on their applications and CVs the Job Title and the Job Position they
are applying for and should send their C.V with their names and job title.
All applications that do not follow the instructions above will be
disqualified. Applicants that do not meet the requirements need not
bother to apply.
Contact Address:
HUAWEI TECHNOLOGIES CO. NIG. LTD.
Plot 98, Adeola Odeku street, South Atlantic Towers, Victoria Island, Lagos
NB:
Each position is a fixed contract term appointment for not less than 1
year or more at first. It is renewable subject to performance.
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