Value Expansion Manager Job at Dragnet Solutions Limited
Dragnet Solutions Limited
is a dynamic firm that specializes in the design, development and
implementation of people screening solutions that can be deployed in a
variety of uses covering both the workplace and the educational arena.
Our solutions support the following users: Employers, HR Managers,
Recruiters and scholarship Boards, Examination Bodies
We are recruiting to fill the following job position:
Job Position: Value Expansion Manager
Job Reference: VEM 01
Department: Sales
Position Summary
The Client Retention Manager reports to the Head of Client Engagement
and Communications and is responsible for establishing the company’s
client retention strategy and leading all aspects of the company’s
activities with all our existing clients aimed at:
- Strengthening our presence and profile
- Increasing the range of services we offer
- Deepening the client’s level of dependence on our services
- Raising barriers to competition
Job Description
The individual will be responsible for the creation, planning and
successful execution of our retention strategy as well as continuous
follow up for a range of retention campaigns.
1.) To create and sell a dream. To envision a possible “wow” reality for
our clients and work with them to make that world areality.
2.) To constantly seek opportunities for Technology lock in by being
part of the client’s process and ensuring that theiractivities are
carried out using our technology.
3.) To drive for greater levels of integration by achieving a deeper
understanding of the client’s policies, procedures and systems and
determining ways whereby we can create bespoke offerings that integrate
offerings with their way of working.
- To develop value added services such as review project, benchmark studies, value analysis, joint seminars and workshops etc.that allow us more share of mind space.
- To lead our communication efforts to our existing clients in the following areas:
- Standards and operating procedures
- New products and services
- New developments that could either be beneficial to the client or has the potential to raise our profile in the eyes of ourclients
4.) Strengthening retention by focusing on the needs of the client and offering superior client care and interest in the client.
5.)To work with the Client Care Unit, Communications Unit, Operations
Department, Technology and Development Department to develop,coordinate
and sustain a client-focused attitude toward our activities with
our clients.
Skills required
The role requires abroad range of capabilities as follows:
- Business development skills
- Project management skills
- Software/Application business analyst
- Presentation and communication
- Client service
Minimum Requirements
- A minimum of 4 years experience as a Software Analyst or in Technology Consulting.
- Ability to sell Technology solutions
Method of Application
Interested and qualified candidates should: click here to apply online
Application Deadline: 30th September, 2012
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