Graduate Priority Service Officer Job at Standard Chartered Bank Nigeria
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Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
We are recruiting to fill the following vacant position:
Job Title: Priority Service Officer
Job ID: 353422
Location: Port Harcourt
Job Description
Assist the PiB Team Leader in ensuring the delivery of high quality customer service, ensuring internal and external compliance on all branch transactions, handling complex customer requests and leading the overall service agenda for the PiB Segment.
Key Roles & Responsibilities
- Ensure high level of customer service and support to the PrB team
- Ensure resolution of all client complaints received for branch through Service Quality.
- Gather / prepare statistics for service quality and productivity indicators
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
Minimum Requirement of a first degree (BA/BSc)
Application Deadline: 9th October, 2012
Method of Application
Interested and qualified candidates should: click here to apply online
Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click on Search
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