Ops Control & Support Team Leader Job at Standard Chartered Bank Nigeria

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At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.

We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Job Title:  Ops Control & Support Team Leader

Job ID: 354766

Job Description

• Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
• Supervise and manage document retrieval process efficiently in line with established standards.
• To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
• To supervise and ensure periodic review is carried out on CDD due accounts.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Key Roles & Responsibilities

• Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
• Supervise and manage document retrieval process efficiently in line with established standards.
• To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
• To supervise and ensure periodic review is carried out on CDD due accounts.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.
• Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
• Supervise and manage document retrieval process efficiently in line with established standards.
• To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
• To supervise and ensure periodic review is carried out on CDD due accounts.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.
• Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
• Supervise and manage document retrieval process efficiently in line with established standards.
• To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
• To supervise and ensure periodic review is carried out on CDD due accounts.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.
• Supervise Mandate room/custodians to ensure customer mandates are kept in a secure, clean and organized environment
• Supervise and manage document retrieval process efficiently in line with established standards.
• To supervise CDD Quality assurance performed on all DSR, PAYROLL and RM account opening packages
• To supervise and ensure periodic review is carried out on CDD due accounts.
• Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation and mandate management.
• Ensure the branch/Accts Services process is smooth and efficient
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
• To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills

• University degree and 4 years experience in relevant field.
• A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit.
• A good working knowledge of risk management.
• Customer-oriented.
• Good inter-personal and management skills.
• Ability to manage the operation of computer systems -eBBS.
• Skilled in microsoft office.
• Good organization skills.

Method of Application
Interested and qualified candidates should: click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Ops Control & Support Team Leader

Application Deadline: 22nd October, 2012

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