Etisalat Recruits Graduate Analyst - IT Support

Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


Etisalat Nigeria is recruiting to fill the below position:

Job Title: Analyst - IT Support

Location: Port Harcourt,NG

Job Summary;
Assist in the resolution of first level IT related hardware, software and network issues organization-wide.

Job Responsibilities;

• Assist in providing general first level technical support to end users organisation-wide.
• Assist in resolving issues and attending to service requests in line with agreed SLAs.
• Interact and consult with internal and external customers to manage customer satisfaction.
• Assist in developing and maintaining an accurate database of historical information about previous user issues. 
• Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support.
• Perform other duties as assigned by the Manager, User Support

Job Requirements;

• First degree or its equivalent in a relevant discipline.
• Minimum of one (1) year work experience

Experience,Skills & Competencies;

• Passion for Excellence
• Integrity
• Team work
• Customer Focus

Method of Application; Interested and qualified candidates should click here to apply online
 
Note: When the page comes up click on New Jobs (Last 7 days),  then click on Analyst - IT Support