Customer Relationship Officers(Graduate & Experienced) at Standard Chartered Bank

Standard Chartered Bank is recruiting fresh and experienced graduates as Customer Relationship Officers.
Job Title: Customer Relationship Officer

Job ID: 320646
Job Function: Consumer Banking
Location: Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary: Permanent


Description
To assist the Wealth Team Leader in:

• Developing and executing marketing/sales programs and activities to achieve the value center’s sales targets.
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints
• Reviewing credit applications for personal loans
• Submission of weekly and monthly sales figures and projections. Other report i.e SOPs & Weekly Activity reports.
• Cross-selling of products and referring business opportunities to other units.
  

Key Roles & Responsibilities

• Meeting Sales Targets
• Ensuring that the value center meets its monthly/yearly given sales targets
• Executing regular sales activities to generate business for the value center.
• Specifically targeting mass profitable clients with a view to growing the current account deposit base.

Customer Services

• Providing personal financial planning services to customers
• Dealing with customer enquiries and complaints
• Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
• Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner.
  

Credit Controls

• Recommendation of credit approvals for loan applications

Projection of a Positive Image

• Ensuring that premises occupied are maintained to a high standard

Marketing/Sales Activities

• Selling wealth offerings for individuals to increase value center’s liabilities base.
• Executing below the line selling activities to increase value center business
• Building relationships with customers to extend more banking facilities

Processing and review of loans

• Ensuring that credit policy is complied with
• Reviewing loan applications for credit approval

Submission of sales figures and projections

• Ensuring that proper sales figures are being submitted
• Submission of sales activities that are being conducted

Customer Service

• Assisting customers with their personal financial needs
• Attending to customers enquiries and complaints

KYC / money laundering

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Qualifications & Skills

• BSc (Hons)
• Judgment is required continually on:
• Customer service
• Discretionary lending
• Frauds/losses
• Staff development
• Credit reviews and recommendations
• Ability to plan daily/periodic operations
• Strong customer service orientation
• Strong interpersonal and communication skills
• Salesmanship, energy and drive
• Sound knowledge of administrative procedures
• Relevant academic and work experience

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximize their personal potential.

Application Deadline
28th February, 2012

How To Apply
Interested and qualified candidates should follow these steps to apply:

1. Click here to access the SCB portal page
2. Select Nigeria-SCB from the Location dropdown
3. Click Search button
4. Scroll down at the bottom of the page and click Customer Relationship Officer