Customer Service Director (International Operations) at United Airlines

At United, we recognize that our employees are our most valuable asset. With more than 80,000 employees around the world, we believe that the diverse ideas, experiences, cultures and lifestyles of our United team enhance the great service and products we provide to our global customers every day. United works to encourage workforce diversity and create a professional environment where all employees feel included and empowered to make measurable differences in our success.

Entails working with the ground handler to supervise check-in, ramp and baggage operations for the arrival and departure of United flights and ensuring vendor compliance with all security requirements and regulations.  Meeting, boarding flights and assisting customers wherever required. Other duties including back office administration and full operational supervision to ensure the smooth and professional service to our customers, both internal and external

• High School Diploma or equivalent school leaving certificate required

Certification

• International GSC qualified preferred

Knowledge/Skills

• Proven track record of reliability required
• Professional image and appearance required
• Strong communication skills required
• Public contact experience is essential
• Fluent in English (written and oral) required
• Fluent in some of the local dialects (written and oral) preferred
• Working knowledge of the region and have some exposure to all areas of airport operations preferred 
• Flexible approach to work standards and duties required

Experience

• Public contact experience required
• Working knowledge of the region preferred
• Some experience in all areas of airport operations preferred

Other

• Must be able to live and work in Nigeria without visa sponsorship or support required
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
• Regular attendance and punctuality in accordance with United's policies is required 
• Attendance is required at work location

Note: This position is localized in Nigeria and is NOT an Ex Pat position and you will be on local terms and conditions. Equal Opportunity Employer by Choice.

  How To Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline: 20th March, 2012